Policy
File a Complaint Contact 311 Information
City of Dallas
Ground Transportation Regulation Division
311 is a non-emergency telephone number used in many cities across the United States and Canada to provide residents with quick access to municipal services and information. The system is designed to reduce the volume of non-urgent calls to emergency services like 911, ensuring those lines remain open for true emergencies.
Services accessible through 311 include:
Reporting potholes, graffiti, and streetlight outages
Requesting information about city services, hours, and locations
Reporting noise complaints and public disturbances
Inquiring about sanitation schedules (garbage, recycling, bulk pickup)
Seeking information about permits, licensing, and local regulations
Accessing resources related to parking enforcement and violations
Many cities also offer 311 service through online portals or mobile apps, allowing residents to submit requests or find answers without needing to call. Availability and scope of 311 services may vary depending on the municipality. Calling 311 is typically toll-free and available during regular city business hours.
By using 311, residents can efficiently communicate concerns and access city services for non-emergency matters, helping improve community responsiveness and public safety.
3448 W. Mockingbird Lane
Dallas, TX 75235
Love field Airport
Ground Transportation
DFW Airport Board
Ground Transportation
City of Fort Worth
Ground Transportation
Zero Tolerance
Qstar Ride Services strive to protect public safety and has instituted a strict zero tolerance substance policy.
Drivers are strictly banned from using intoxicating substances when providing transportation services.
If you believe your driver may be under the influence of drugs and or alcohol, please have the driver end the trip immediately.
Driver must report to the office upon ending the trip.
If the Driver tests positive he or she will be subject for an immediate removal.
Company periodically checks and updates its policy.
Qstar Ride Services